Nala Engineering has established itself as one of the leading trendsetting operations of it's type in Africa. Nala Engineering understands the importance of quality assurance and that quality assurance is the process of verifying or determining whether products or services meet or exceed customer expectations. Quality assurance is a process – driven approach with specific steps to help define and attain goals. This process considers design, development, production and service. The most popular tool used to determine quality assurance is the Shewhart Cycle, developed by Dr W Edward Deming. This cycle for quality assurance consist of four steps: Plan, Do, Check, Act. These steps are commonly abbreviated as PDCA.